Customer Support Specialist

Position Summary:
We are looking for an additional Customer Support Specialist. You would be working in a fast paced department investigating and resolving software and hardware problems of computer users at a technical and or application level. You will work to provide proactive resolutions, rather than reactive resolutions.

Essential Duties and Responsibilities:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests on problems with hardware, software, networking, and other computer-related technologies.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Submits recommendations of hardware and software product enhancements to appropriate person.
Perform proactive customer calls
Ability to work holidays, on-call and on-call-backup shifts on a rotation basis

Educations, Skills, Experience, Abilities:
Bachelor's degree in Computer Science or Meteorology preferred
Computer certifications, MCSE, A+, Network +, etc. preferred
Previous experience in a Help Desk environment preferred
Weather Central Inc product knowledge preferred
Microsoft Office Products experience required
Self-directed and able to work independently
Excellent verbal and written communication skills required

To Apply:
Please, email your resume, cover letter and salary expectations to:
jobs@weathercentral.tv Please, put code: CSS-25 in the subject line
Weather Central, Inc.
401 Charmany Drive, Suite 200
Madison, Wisconsin 53719
No phone calls please

 

Weather Central Inc., founded in 1974 by broadcasters and meteorologists, is the leader in providing professional on-air, online, and print weather systems and forecasting utilizing dynamic weather graphics, precise forecast models and data, and patented technology. More than 500 customers worldwide enjoy the benefits of Weather Central's attention to detail and insight about serving their total weather graphics needs. Products and services available from Weather Central, and its affiliated companies - MyWeather and WCInteractive - are: :LIVE™ , NBC Weather Plus, and 3D:LIVE™ weather presentation systems, ESP:LIVE™ Exclusive Storm Prediction system, A.D.O.N.I.S. FutureCast® and A.D.O.N.I.S. MicroCast® proprietary forecast models, MetroVision™ forecast visualization tool, WxWarn2™ severe weather crawl system, Personal Microcast and Live Online individualized, online weather information and forecast products, and ScreenWRITER® and SportsWRITER® interactive news and sports presentation systems.
An equal opportunity employer.