Customer Support and On-Demand Services Your vision clearly defined and delivered.
Much has changed during the 34 years since Weather Central was formed, but the company's team members have never abandoned their passion for innovation, excellence, the vision for the company, and above all continued focus on the highest quality results, performance, and success for its customers.
Just like your station and web presence, we are always on, 24/7/365.
"I use the site everyday. Great resource to see what issues other users have and a source for new graphic ideas...On-Demand is an invaluable resource for training new team members unfamiliar
with Weather Central."
Matt Meister Chief Meteorologist KRDO-TV, Colorado Springs/Pueblo
The roadmap to your success
Our professional services team accompanies your transition and helps you develop a customized plan that ensures you get the most out of your investment. Our Senior Development Specialist works with many departments throughout your station to research and identity goals of your new solution and your current workflow requirements. Through this exploration, together we create your vision - a clear plan that gets you on-air with confidence, looking better than ever.
Strategic training and content creation at Weather Central Headquarters
After the VisionCast, your weather and graphics staff flies to Madison, Wis. for customized and highly focused training. The goal of Focus Training is to familiarize your team with the new Weather Central solution. Through a combination of hands-on and web-based learning, we help you customize your systems, create custom graphics and get your on-air users comfortable with the new technology. By the end of the four day course, your team will have the critical elements needed to begin on-site implementation.
Flexible training that fits your stations workflow
After Focus Training, your Weather Central Customer Development Specialist travels to your station to being implementation. While there, our team trains each member of yours; from the on-air talent to the control room operators, your staff will know how to efficiently control the system to accomplish your vision. During the last few days of on-site implementation you will be ready to GO :LIVE. Of course, we are there with you to support your team during the debut.
Train at your own pace, and refresh your system knowledge
You will continue to get the most out of your Weather Central solutions by joining the Weather Central online community. Weather Central On-Demand is an online destination where you can interact with broadcast professionals throughout the world, access our e-learning library, share videos, take seasonal weather courses, and stay on the cutting-edge of updates and enhancements to your solutions.
Committed to your continued success
The Weather Central support team is committed to delivering our customers unmatched service around the clock. Beyond the Weather Central On-Demand website, we are available 24/7/365 to assist with any service- related questions.
Train online, onsite, or at your favorite seminar
Weather Central ensures your success through its continuing e-learning. Self study resources, webinars, custom training opportunities and several annual user seminars allow your weather staff to stay educated and informed.